Post Function Notifications

Owned by Boris Berenberg - Atlas Authority (Unlicensed)
Last updated: Oct 11, 2024 by Jakub Gladykowski
4 min read

Manage notifications in your Jira and Service Management. Use JQL queries or apply default Jira filters to create personalized notifications for a specific group of people.

Please, remember that you need to be an Administrator to manage Post Functions in Workflows

How to set up a Post Function Notification in Notification Assistant for Jira Cloud

Go to the workflow and add a post function

Then select Transition notification - NAFJC and click Add


Add Recipients

You can pick recipients from People, Users, Groups, Project Roles, Custom Fields, or enter their hardcoded email addresses. To add recipients, click on the “Configure Recipients” tab and choose the required checkboxes in a modal window. Select whether you like to send one email to all recipients or a personal email per recipient.

Recipients that are email addresses in custom fields, or hardcoded in the Email tab do not need to be licensed Jira users. However, this also means we can’t perform permission checking. Please be careful with how you use this functionality.

 

  1. People. In this tab, you can add Assignee, Reporter, Watchers, or Voters to the recipient list.

     

  2. Users. In this tab, you can specify Jira Users to receive notifications. Enter a user name in the user picker. In case you add a Jira user who has no access to the issue or project you configured in the notification, this user won’t be notified. If you need to notify this person anyway, add their hardcoded email address.

     

  3. Groups. Select one or more Jira groups to receive notifications. Your notification email will be sent to every recipient separately, not as a group letter in your email agent. See more about user groups in the Managing groups section.

     

  4. Roles. You can select one or more Jira Project Roles to receive notifications. For example, it could be Developers, Administrators, Service Management Customers, or Service Management Team. See more about roles on the Managing project roles page.

     

  5. Custom Field. To add recipients from custom fields, you can choose a custom field of type "Text Field," "User Picker," "Multi-User Picker," "Group Picker," "Multi-Group Picker" and "JSM Request Recipients" to be the recipient. The custom field of type "Text Field" needs to be populated with one or many valid comma-separated email addresses for notifications to be sent. You can add custom fields in the administration menu "Issues / Fields." See more about custom fields on the Adding a custom field page.

     

  6. Email. Whether it’s a licensed Jira user or an external recipient, you can specify one or many email addresses separated by a comma to notify these people.

Advanced Notification Settings

In the Advanced Notification Settings, select the template theme to the notification. The list of available email templates is visible in a drop-down menu. You can leave it on Dynamic so that NAFJC automatically selects the right default template, or pick from our list of default templates; Table Template, Single Issue Template, Comment Template, or pick a template you created in the template editor.

Mark the checkbox if you need your notification to include attachments in emails.

Click Save and you’re done!