Attachment restrictions

File Size Limits

We currently limit attachments to a combined total of 21MB in size due to many email providers blocking anything larger than that.

File Type Limits

We will also not attach a file with any of the following file types as email providers (Google) will block emails that include these attachments:

'.ade', '.adp', '.apk', '.appx', '.appxbundle', '.bat', '.bz2', '.cab', '.chm', '.cmd', '.com', '.cpl', '.dll', '.dmg', '.ex', '.ex_', '.exe', '.gz', '.hta', '.ins', '.isp', '.iso', '.jar', '.js', '.jse', '.lib', '.lnk', '.mde', '.msc', '.msi', '.msix', '.msixbundle', '.msp', '.mst', '.nsh', '.pif', '.ps1', '.scr', '.sct', '.shb', '.sys', '.tgz', '.vb', '.vbe', '.vbs', '.vxd', '.wsc', '.wsf', '.wsh', '.zip'

Logic for which attachments are included

• If the Trigger is an Event or a Post Function, then attachments added during the user operation are included

• If the Attachments field is placed on a Template, then we will attempt to add all of the attachments from the issues included in the email

• If another field is placed on the Template, and an attachment is referenced within that field, then we will attempt to add the attachment

  • For example, the Description field is included and the user mentions the attachments within the Description field.