Event Definitions

Owned by Boris Berenberg - Atlas Authority (Unlicensed)
Last updated: Jun 26, 2023 by Boris Berenberg

Events in Jira Cloud behave very differently from how they behave in Jira Server / Data Center. This page is designed to help users of Notification Assistant for Jira understand the logic for how Events work as Triggers.

Event Name

Logic

Notes

Event Name

Logic

Notes

Issue Created

New issue was created

Normally, the person who triggers an event is not notified about it. In this case, the Reporter won’t receive the Issue Created notification.

However, it is possible to notify the Reporter by enabling the option: Notify users of their own changes.

Issue Updated

Any field on an issue was updated

 

Issue Deleted

An issue was deleted

Since we get notified after the issue is deleted, we can’t populate most issue fields into the template.

Field Updated

We monitor for all issue update events, then filter them for a change to a specified field

 

Issue Resolved

Resolution field goes from empty, to any non empty value

 

Issue Assigned

Assignee field is updated

 

Issue Moved

Project or Issue Type is changed on an issue

 

Issue Closed

Issue enters into a Status which is of Status Category Done

You can check a Status' Category at https://<SITE NAME>.atlassian.net/secure/admin/ViewStatuses.jspa

Work Logged

Any time is logged to an issue

 

Issue Reopened

Issue starts in a Status which is in Status Category Done and then changes to a Status which is in any other Status Category.

You can check a Status' Category at https://<SITE NAME>.atlassian.net/secure/admin/ViewStatuses.jspa

Issue Commented

Any comment is added to an issue

Available for Global Scope Notifications and Jira Software Project Scope Notifications

Issue Comment Edited

Any comment is edited on an issue

Available for Global Scope Notifications and Jira Software Project Scope Notifications

Public Comment on Issue

A customer facing comment is added in a Jira Service Management Project

Available for Jira Service Management Project Scope Notifications only

Public Comment Updated

A customer facing comment is edited in a Jira Service Management Project

Available for Jira Service Management Project Scope Notifications only

Private Comment on Issue

An internal comment is added in a Jira Service Management Project

Available for Jira Service Management Project Scope Notifications only

Private Comment Updated

An internal comment is edited in a Jira Service Management Project

Available for Jira Service Management Project Scope Notifications only

Custom Events

These are not supported.

Jira does not send apps any notification that a custom event occurred so we don’t support them. Instead, we recommend you use our Post Function feature.