Capture and Provide Logs

Owned by Boris Berenberg - Atlas Authority (Unlicensed)
Last updated: Aug 31, 2020
1 min read

  1. Choose >System. 

  2. Select System support > Logging and profiling to open the Logging page, which lists all defined log4j categories (as package names) and their current logging levels.

  3. Click on Configure to add logging for our classes

     

  4. Put com.riadalabs.jira.plugins.notificationassistant for the Package name and DEBUG for the Logging level
    If you restart Jira, this gets reset and you have to apply it again.

  5. Reproduce the issue you are facing and make sure to note the following and include them with your logs:

    1. Name of the Notification that you are testing

    2. Issue Keys of the issues which should be included in the Notification

    3. Recipients is that should have gotten a notification

  6. Provide us with a support zip as outlined at https://confluence.atlassian.com/support/create-a-support-zip-790796819.html
     If you are using Jira Data Center, we need a copy of the logs from all of the nodes in your cluster.

  7. Grab the log file from <JIRA HOME>/data/attachments/nafj/logs/email.log if you have one (only for versions of NAFJ 6.1.1 and below)

  8. If you have not yet filed a support ticket, file it at https://atlasauthority.atlassian.net/servicedesk/customer/portal/1/group/1/create/1