How to Uninstall

With the introduction of Atlassian's new billing engine, the uninstall option may not be available after unsubscribing.

As per Can't uninstall apps after cancellation | Jira | Atlassian Documentation:

If the uninstall button is grayed out, this means that your cloud instance is using Atlassian’s new cloud billing engine where the stop trial button is not available instead, there is a Manage subscription button where you can only cancel the app and you have to wait for the cancellation period.

Then, to uninstall an app, you need to follow these steps:

• Click on the Manage Subscription button.

• You will be redirected to the Billing page for your cloud instance.

• Cancel the subscription for this add-on.

The app subscription will be canceled and scheduled for deletion after the cancellation period of 30 days.

If the uninstall process is urgent or is not going as planned, we encourage engaging Atlassian Support as they can expedite it.