You can use Handling Macros to insert different information from an email to an issue. The following options are available:
Handling Macro | Output |
|---|---|
@@SENDER_NAME@@ | Sender’s name Ex: Patrick |
@@SENDER_MAIL@@ | Sender’s email address Ex: john@example.com |
@@SEND_DATE@@ | Date email was sent: |
@@SEND_DATETIME@@ | Date and time email was sent |
@@MAIL_SUBJECT@@ | Subject of the email |
@@MAIL_BODY@@ | Body of the email ADDED IN 5.3.0 |
Example Email with Handling Macros
<title>This email sent by @@SENDER_NAME@@ - @@SEND_DATETIME@@<title/> <description>This is the description for @@SENDER_NAME@@ issue.</description> <level>Important</level> <feedback>This is a new comment</feedback> <endDate>@@SEND_DATE@@</endDate>