If you're having trouble with one of our apps, we may need a HAR capture to troubleshoot the issue. This document is currently only written for Chrome.
Step-by-step guide
- Right-click anywhere on the page and select Inspect
- Click on the Network tab
- Configure the network tab appropriately
- Enable Preserve Log
- Click the ⃠ button to erase past history
- Ensure the circle button is red and looks like this: 🔴
- Reproduce the problem you saw
- Right-click in the list of requests and select Save as HAR with content
- Click the X on the right side to close the developer tools, and then send us the resulting HAR capture
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