Troubleshooting

Internal Server Error

This message might be displayed when adding an invalid URL in the Site field. (i.e. The embed code)

Open

The field only accepts the Share URL from Tableau:

Open

Unexpected Error: Uncaught Failed to re-initialize session

This error message is generated by Tableau and it might be displayed when we are trying to add a new dashboard:

This is a known error from Tableau and they have documentation on possible workarounds for it:

• https://kb.tableau.com/articles/issue/errors-tableauexception-or-could-not-find-sheet-with-name-sheet-0-when-publishing-a-workbook-to-tableau-server-or-and-tableau-cloud?_ga=2.86688656.984357253.1683556935-751648160.1680527270

• https://kb.tableau.com/articles/Issue/embedded-views-fail-to-load-after-updating-to-chrome-80?_ga=2.90677459.854221632.1684755127-751648160.1680527270

Collecting Logs

1. Please, follow the documentation: Generating HAR files and analyzing web requests | Atlassian Support | Atlassian Documentation while reproducing the issue.

2. The browser console file is also valuable for investigation, please share it by following: Save Browser Console File