Enabling Debug Logging

Capture and Provide Logs

1. Click the Cog icon in the upper right and click on General Configuration

2. Select Logging and profiling to open the Logging page, which lists all defined log4j categories (as package names) and their current logging levels

3. Put net.vicox.confluence.plugins.gravatar for the Class/Package name and DEBUG for the New Level and click Add entry
   
   

   Open

   

4. Reproduce the issue you are facing, and especially make sure to log in and out

5. Provide us with a support zip as outlined at https://confluence.atlassian.com/support/create-a-support-zip-790796819.html
    If you are using Confluence Data Center, we need a copy of the logs from all of the nodes in your cluster.

6. If you have not yet filed a support ticket, file it at https://atlasauthority.atlassian.net/servicedesk/customer/portal/1/group/1/create/1