If the notification assistant has stopped sending notifications, it may be due to several reasons. Look into the following action points to get the issue resolved:

Check if You Need an "Executing User"

Searches happen in the context of a user. Depending on how your permissions are configured, you may need to configure an Executing User. If a notification is not sending:

You have an Event triggered Notification that is not firing

Make sure that you only have a single Event firing in your Transition's Post Functions

Emails started showing columns you didn't expect

Your Template has a set of configured fields:

But the email you get has more fields that expected:


Notification Assistant for Jira 6.4 added support for showing changes in notifications with a Time based trigger. You can disable it by editing the Template and unchecking the Include Field Changes option.

You have provided a hardcoded email, but they're not being notified

You have provided an email like fake@example.com to be notified. However, the user is not getting notifications. Or you have had a notification with this configuration, and it suddenly stopped working. 
Check your users and see if anyone has this email assigned to them. If they do, and their account is disabled, then Jira will not email them.

Check the "Scheduler Details" for Jobs

JobDescription
com.riadalabs.jira.plugins.notificationassistant.InitNotificationAssistantJobImplThis job should only run once, and successfully
com.riadalabs.jira.plugins.notificationassistant.NotificationAssistantJobImplThis job is the scheduling job and should have one job for each notification that uses scheduled triggering. Look into if everything has been executed okay with no errors. If errors look into the atlassian-jira.log for traces.

com.riadalabs.jira.plugins.notificationassistant.EventAssistantJobImpl

This job is the event handler job and should have one job for each notification that uses event triggering. Look into if everything has been executed okay with no errors. If errors look into the atlassian-jira.log for traces.


Check the JIRA email configuration

Slack Channel Connection Troubleshooting

Capture and Provide Logs

See the instructions at Capture and Provide Logs