How to
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Use Notification Assistant with JIRA Service Desk.
This will describe how to use Notification Assistant for JIRA to handle all notifications to customers in any JIRA Service Desk project. In this example we will show you how we have configured email notifications for new evaluators of the Insight Discovery product
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Set the recipient to the reporter and , select the correct email template, and select event triggering and "Issue Created"
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What you need to do is to setup normal JIRA Incoming Email Handlers in JIRA for the projects where you want to let customers respond via email to email back into the tickets. One problem with this is that new tickets (existing tickets is okey) will be created with no "Request Type" set. This results in that the customer will not be being able to see the ticket in the portal before you, as an agent, has have manually set it to the correct request type.
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