Create great-looking emails to match your company looks in the drag-and-drop template editor. Whether you need to include custom fields or non-issue fields, add some text to explain why a recipient is getting a notification, customize your email.
To send email notifications, you can use three types of email templates: Single Issue Template, Table Template, or Comment Template. You create a custom one as well. To set up your email template, go to your project settings, and click on the “NAFJC Templates“ tab, or configure one at the Global templates level.
Templates can have 3 types of scope
NAFJC Native - These are Templates that we created and can not be edited by a user.
Global - These are created by a Jira administrator and can be used in any project. They can not be edited by a project admin.
Project - These are created by a Project administrator and can only be used in the project in which they were created. An administrator can convert a templates from the Project Scope to the Global scope from the … menu in the Global templates page by clicking the Move to system template option.
Templates
We provide 3 out-of-the-box Templates. Use the Single Issue Template theme for a Jira (Core, Software, or Service Management Agent) notifications. The Table Template theme helps you show a list of notifications in one email. With the Comment Template, you can display an issue and its comment in the email notification. Customize any of these themes in the template editor to create the notification email you need.
Table Template. Use this type of default email template to notify recipients and provide the information on the long list of issues. An example of a customized “Table Template” email theme:
Single Issue Template. This theme is applied to include a one-issue notification. The email based on the Single Issue Template theme provides the user with the relevant information from the issue. An example of a customized “Issue Details” email template:
Comment Template. Send comment notifications that include the most relevant information in your email. Apply the Comment Template to your triggered notification. An example of a customized “Comment Template” email theme:
You can find all these template themes in the NAFJC Templates tab. To use the necessary template theme, click on the three dots next to the template theme you need to use and Duplicate. You’ll create a “Copy of….“ template. Open it, edit and save.
Block Section
To expand these pre-defined templates, you can add the following blocks to customize your emails.
Styles
Apply all the styles to a specific Class. The class applies to a block section. If you need to customize separate words in the text, click twice on the text to display the editing menu.
Classes. Control which classes you apply to any of your blocks.
Dimension. Set up sizes, margin, and padding for your blocks.
Typography. Customize font family, size, weight, letter spacing in a Typography section. Apply colors to your text (provide a color number, or pick it from the color palette). Specify the alignment of text in an element.
Decoration. Set up background color and border for your element, specify border-radius.
Settings
Element Attribute Configuration
Functional Panel
On the left side of the functional panel, you can get a preview of your email template for a desktop, tablet, or mobile. You can also view components to highlight the structure of your email template. It helps you to configure elements and makes it more convenient to apply styles to them.
Export and Import buttons allow you to save the HTML code of a created email template or upload your personalized one. Please, note that you can’t edit your code after you import it to the Template Editor.
Undo or Redo your actions. Use the Clear button to remove all the elements or imported email templates from the Content Box.
Placeholders
We support advanced configuration using placeholders. Please see the docs at Placeholders