Events in Jira Cloud behave very differently from how they behave in Jira Server / Data Center. This page is designed to help users of Notification Assistant for Jira understand the logic for how Events work as Triggers.
Event Name | Logic | Notes |
|---|---|---|
Issue Created | New issue was created | |
Issue Updated | Any field on an issue was updated | |
Issue Deleted | An issue was deleted | Since we get notified after the issue is deleted, we can’t populate most issue fields into the template. |
Field Updated | We monitor for all issue update events, then filter them for a change to a specified field | |
Issue Resolved | Resolution field goes from empty, to any non empty value | |
Issue Assigned | Assignee field is updated | |
Issue Moved | Project or Issue Type is changed on an issue | |
Issue Closed | Issue enters into a Status which is of Status Category | You can check a Status' Category at https://<SITE NAME>.atlassian.net/secure/admin/ViewStatuses.jspa |
Work Logged | Any time is logged to an issue | |
Issue Reopened | Issue starts in a Status which is in Status Category | You can check a Status' Category at https://<SITE NAME>.atlassian.net/secure/admin/ViewStatuses.jspa |
Issue Commented | Any comment is added to an issue | Available for Global Scope Notifications and Jira Software Project Scope Notifications |
Issue Comment Edited | Any comment is edited on an issue | Available for Global Scope Notifications and Jira Software Project Scope Notifications |
Public Comment on Issue | A customer facing comment is added in a Jira Service Management Project | Available for Jira Service Management Project Scope Notifications only |
Public Comment Updated | A customer facing comment is edited in a Jira Service Management Project | Available for Jira Service Management Project Scope Notifications only |
Private Comment on Issue | An internal comment is added in a Jira Service Management Project | Available for Jira Service Management Project Scope Notifications only |
Private Comment Updated | An internal comment is edited in a Jira Service Management Project | Available for Jira Service Management Project Scope Notifications only |
Custom Events | These are not supported. | Jira does not send apps any notification that a custom event occurred so we don’t support them. Instead, we recommend you use our Post Function capability. |