Events in Jira Cloud behave very differently from how they behave in Jira Server / Data Center. This page is designed to help users of Notification Assistant for Jira understand the logic for how Events work as Triggers.
Event Name | Logic | Notes |
|---|---|---|
Issue Created | New issue was created | Normally, the person who triggers an event is not notified about it. In this case, the Reporter won’t receive the Issue Created notification. However, it is possible to notify the Reporter by enabling the option: Notify users of their own changes. |
Issue Updated | Any field on an issue was updated | |
Issue Deleted | An issue was deleted | Since we get notified after the issue is deleted, we can’t populate most issue fields into the template. |
Field Updated | We monitor for all issue update events, then filter them for a change to a specified field | |
Issue Resolved | Resolution field goes from empty, to any non empty value | |
Issue Assigned | Assignee field is updated | |
Issue Moved | Project or Issue Type is changed on an issue | |
Issue Closed | Issue enters into a Status which is of Status Category | You can check a Status' Category at https://<SITE NAME>.atlassian.net/secure/admin/ViewStatuses.jspa |
Work Logged | Any time is logged to an issue | |
Issue Reopened | Issue starts in a Status which is in Status Category | You can check a Status' Category at https://<SITE NAME>.atlassian.net/secure/admin/ViewStatuses.jspa |
Issue Commented | Any comment is added to an issue | Available for Global Scope Notifications and Jira Software Project Scope Notifications |
Issue Comment Edited | Any comment is edited on an issue | Available for Global Scope Notifications and Jira Software Project Scope Notifications |
Public Comment on Issue | A customer facing comment is added in a Jira Service Management Project | Available for Jira Service Management Project Scope Notifications only |
Public Comment Updated | A customer facing comment is edited in a Jira Service Management Project | Available for Jira Service Management Project Scope Notifications only |
Private Comment on Issue | An internal comment is added in a Jira Service Management Project | Available for Jira Service Management Project Scope Notifications only |
Private Comment Updated | An internal comment is edited in a Jira Service Management Project | Available for Jira Service Management Project Scope Notifications only |
Custom Events | These are not supported. | Jira does not send apps any notification that a custom event occurred so we don’t support them. Instead, we recommend you use our Post Function feature. |