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  1. Make sure you have administrator access to configure sending emails from Post Function;

  2. Go to Project Settings in the lower-left corner and click on Workflows;

  3. Select the workflow, click “edit” and choose the transition arrow where you need to configure a Post Function. Go to Post Functions;

  4. In the new screen, you’ll see the list of possible actions to perform. Here you need to add a post function.

  5. Select Send Email from Issue - NAFJ to add Post Function to Transition. Click the Add button;

  6. In the new window, you’ll see the Administration where you can add parameters to Post Function;

  7. Email Template. If the checkbox “Email Template” is enabled, make sure you have the field “Template for Notification” added to your transition screen so a user can pick a template for notification on issue transition. To learn more about how to add a custom field to Transition Screen, visit this page. If the “Email Template” checkbox is disabled, from the dropdown, select one of the configured email templates in Notification Assistant administration;

  8. Email Recipients. If the checkbox is disabled, the system will send a notification to the recipients who are configured in the "Recipients to Notify" field on the transition screen. When disabled, add recipients manually using the modal window;

  9. Click Add to finish the configuration for sending emails from Post Function.


If you use a Screen on the transition which has the Comment field, and a Template that includes the comment field, then you can include attachments on the email by including them in your Transition comment. For example: