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Excerpt

This how-to article explains how to set up email notifications for users with pending approvals. 

Instructions

  1. Navigate to the Notification Assistant for Jira configuration screen.

  2. Choose to add a new notification or edit the notification you are currently using for approvals.

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  3. In the JQL Expression field write your JQL query where the approvals appear. It must include the Approvals = pending() section or whichever field you use to track approvals. Beyond that, you can broaden or narrow it down to your liking. In our example we use: project = "Plugin Development " and Approvals = pending()

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  4. In the "Recipients" modal window choose the custom field that you use to track approvers. In our example, we chose the "Approvers" field.

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  5. Fill in the rest of the information as you see fit.

Note

In step 3, you can also use a JQL filter, just be sure it includes the approvals = pending() or whichever field you use to track approvals with the pending() function.