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You are able to customize the email theme in any way you like. Choose custom email theme and a textarea will be shown to paste in your code:

 

 

The code will run in a velocity engine and you'll have to make sure your code is well formatted.

Warning

Make sure to write your code (HTML) so that most of the common used email clients can render the HTML. The most erroneous client is Microsoft Outlook (according to our findings), so make sure to test before you publish any custom theme.

 

Below you will find an example (the default theme):

Code Block
<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Strict//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-strict.dtd">
<html xmlns="http://www.w3.org/1999/xhtml">
    <head>
        <meta http-equiv="Content-Type" content="text/html; charset="utf-8" />
        <meta name="viewport" content="width=device-width, initial-scale=1.0, maximum-scale=1.0" /> 
        <title>Message Title</title>
    </head>
    <body style="color: #333; font-family: Arial, sans-serif;">
        <table id="background-table" cellpadding="0" cellspacing="0" width="100%" style="border-collapse: collapse; mso-table-lspace: 0pt; mso-table-rspace: 0pt; background-color: #f5f5f5; border-collapse: collapse; mso-table-lspace: 0pt; mso-table-rspace: 0pt">
            <tr>
                <td id="header-pattern-spacer" style="padding: 0px; border-collapse: collapse; font-size: 10px; height: 10px; line-height: 10px">
                    &nbsp;
                </td>
            </tr>
            <tr>
                <td id="email-content-container" style="padding: 0px; border-collapse: collapse; padding: 0 20px">
                    <table id="email-content-table" cellspacing="0" cellpadding="0" border="0" width="100%" style="border-collapse: collapse; mso-table-lspace: 0pt; mso-table-rspace: 0pt; border-spacing: 0; border-collapse: separate">
                        <tr>
                            <!-- there needs to be content in the cell for it to render in some clients -->
                            <td style="padding: 0px; border-collapse: collapse; color: #fff; padding: 0 15px 0 16px; height: 15px; background-color: #fff; border-left: 1px solid #ccc; border-top: 1px solid #ccc; border-right: 1px solid #ccc; border-bottom: 0; border-top-right-radius: 5px; border-top-left-radius: 5px; height: 10px; line-height: 10px; padding: 0 15px 0 16px; mso-line-height-rule: exactly">
                                &nbsp;
                            </td>
                        </tr>
                        <tr>
                            <td style="padding: 0px; border-collapse: collapse; border-left: 1px solid #ccc; border-right: 1px solid #ccc; border-top: 0; border-bottom: 0; padding: 0 15px 10px 16px; background-color: #fff">
                                #if($emailmessage)
                                <table style="border-collapse: collapse; mso-table-lspace: 0pt; mso-table-rspace: 0pt">
                                    <tr>
                                        <td style="vertical-align: top; width: 100%;">
                                            ${emailmessage}
                                        </td>
                                    </tr>
                                </table>
                                #end
                            </td>
                        </tr>
                        <tr>
                            <td style="padding: 0px; border-collapse: collapse; border-left: 1px solid #ccc; border-right: 1px solid #ccc; border-top: 0; border-bottom: 0; padding: 0 15px 0 16px; background-color: #fff">
                            </td>
                        </tr>
                        <tr>
                            <td style="padding: 0px; border-collapse: collapse; border-left: 1px solid #ccc; border-right: 1px solid #ccc; border-top: 0; border-bottom: 0; padding: 0 15px 0 16px; background-color: #fff">
                                <table id="issuetable" border="0" cellpadding="2" cellspacing="0" width="100%" style="border-collapse: collapse; mso-table-lspace: 0pt; mso-table-rspace: 0pt; font: normal 14px/20px Arial, sans-serif">
                                    <thead>
                                        <tr>
                                            #foreach($header in $issueheaders)
                                            <th style="white-space: nowrap; text-align: left; vertical-align: top; padding: 7px; font: bold 14px/20px Arial, sans-serif">
                                                $header</th>
                                            #end
                                        </tr>
                                    </thead>
                                       <tbody>
                                        #foreach ($issue in $issues)
                                        <tr id="issuerow${issue.id}" rel="${issue.id}" data-issuekey="${issue.key}">    
                                            #foreach ($element in $issue.elements)
                                            <td style="padding: 0px; border-collapse: collapse; text-align: left; vertical-align: top; padding: 7px; border-top: 1px solid #ccc">
                                                #if ($element.isEm())<em>#end
                                                #if($element.iconurl)
                                                <div style="white-space: nowrap;">
                                                <img
                                                    src="${baseurl}${element.iconurl}"
                                                    height="16" width="16" border="0" 
                                                    alt="${element.description}"
                                                    title="${element.description}">
                                                #end
                                                #if($issue.parentKey && $element.getFieldKey().equals("summary"))
                                                    #if($includeLinks)
                                                        <a href="${baseurl}/browse/${issue.parentKey}" >${issue.parentKey}</a>
                                                    #else
                                                        ${issue.parentKey}
                                                    #end 
                                                #end
                                                #if($element.getFieldKey().equals("issuekey"))
                                                    #if($includeLinks)
                                                        <a href="${baseurl}/browse/${issue.key}">${element.name}</a>
                                                    #else
                                                        <span style="white-space: nowrap;">${element.name}</span>
                                                    #end                                            
                                                #elseif($element.getFieldKey().equals("summary"))
                                                    #if($includeLinks)
                                                        <a href="${baseurl}/browse/${issue.key}">${element.name}</a>
                                                    #else
                                                        ${element.name}
                                                    #end    
                                                #elseif($element.getFieldKey().equals("status"))
                                                    <div style="text-align: center; background-color: #FFF; white-space: nowrap; margin: 0; padding: 1px; border-radius: 3px; display: inline-block; line-height: 99%; #if($element.getType().equals("New")) border: 1px solid #E4E8ED; #elseif($element.getType().equals("In Progress")) border: 1px solid #FFE28C; #elseif($element.getType().equals("Complete")) border: 1px solid #B2D8B9; #else border: 1px solid #ccc; #end">
                                                    <span style="background-color: #FFF; border-top: 2px solid #FFF; border-bottom: 2px solid #FFF; border-left: 5px solid #FFF; border-right: 5px solid #FFF; border-radius: 3px; font-size: 11px; font-weight: bold; margin: 0; padding: 0; text-decoration: none; text-transform: uppercase; #if($element.getType().equals("New")) color: #4c74c3; #elseif($element.getType().equals("In Progress")) color: #594300; #elseif($element.getType().equals("Complete")) color: #14892C; #else color: #333; #end">
                                                        ${element.name}
                                                    </span>
                                                    </div>                                        
                                                #else
                                                    #if ($element.getInnerElements() && $element.getInnerElements().size() > 0)
                                                        #set($count=1)
                                                        #set($total=$element.getInnerElements().size())
                                                        #foreach($innerelement in $element.innerElements)
                                                            #if($innerelement.iconurl)
                                                            <div style="white-space: nowrap; padding-right: 3px;">
                                                            <img src="${baseurl}${innerelement.iconurl}"
                                                            height="16" width="16" border="0" 
                                                            alt="${innerelement.name}"
                                                            title="${innerelement.name}">
                                                            #end
                                                            <span>
                                                            #if($includeLinks && $innerelement.href)
                                                                <a href="${baseurl}${innerelement.href}">${innerelement.name}</a>
                                                            #else
                                                                <span>${innerelement.name}#if($count<$total && !$innerelement.iconurl), #end</span>
                                                            #end                    
                                                            </span>                        
                                                            #if($innerelement.iconurl)
                                                            </div>
                                                            #end
                                                            #set($count=$count+1)
                                                        #end
                                                    #else
                                                        <span>${element.name}</span>
                                                    #end
                                                #end
                                                #if($element.iconurl)
                                                </div>
                                                #end
                                                #if ($element.isEm())</em>#end 
                                            </td>
                                            #end
                                        </tr>
                                        #end
                                    </tbody>
                                </table>
                            </td>
                        </tr>
                        <!-- there needs to be content in the cell for it to render in some clients -->
                        <tr>
                            <td style="padding: 0px; border-collapse: collapse; color: #fff; padding: 0 15px 0 16px; height: 5px; line-height: 5px; background-color: #fff; border-top: 0; border-left: 1px solid #ccc; border-bottom: 1px solid #ccc; border-right: 1px solid #ccc; border-bottom-right-radius: 5px; border-bottom-left-radius: 5px; mso-line-height-rule: exactly">
                                &nbsp;
                            </td>
                        </tr>
                           <tr>
                            <td style="vertical-align: top; padding: 0px 0px 5px 0px;">
                                <div style="padding-top: 10px;">
                                    ${emailfooter}
                                </div>
                            </td>
                        </tr>
                    </table>
                </td>
            </tr>
        </table>  
    </body>
</html>